Troubleshooting steps for DAE error -9171/9172.

Pro Tools 11.0.3 and earlier 'Error changing clocks' with Pro Tools 11.1 Satellite ( details).

Pro Tools 11.0.3 and earlier Satellites may stop before other systems running 11.1 or later ( details).TDM Driver Support: When co-installing Pro Tools 10 and 11 with HD Accel TDM hardware, do NOT install the HD 11 drivers.Mac OS X: Pro Tools 10.3.10 is NOT qualified with Mac OS X 10.9 or higher.Pro Tools 10.3.10 and Mac OS X 10.8.5 are supported for co-install with Pro Tools 11.x ( details).See the Pro Tools 10.3 Software Installation Guide for complete instructions.The Pro Tools application is not automatically added to the Dock on Mac OS X, but can be manually added by dragging the application icon to the Dock.The installation is the same for both, only the iLok authorization is different

Pro Tools 10.x uses a single installer for both Pro Tools and Pro Tools HD.Re-install the Drivers for your non-HD interfaces after a Clean Uninstall.Avid recommends uninstalling your current version of Pro Tools prior to installing 10.3.10.See the Support section of for assistance with iLok License Manager, your iLok account, etc.

Review the licenses on your iLok at or in iLok License Manager.

Upgrades from v9 or earlier can be found here.

Pro Tools HD 10.x software requires both Pro Tools 10 and Pro Tools HD 10 iLok authorizations (licenses) to run.

Pro Tools 10.x software requires a Pro Tools 10 iLok authorization (license) to run.

Avid NativeCardFlasher Updates the HD Native card's Main and Safe Firmware.

HD Native Thunderbolt Interface Installation Guide.

HD Native Thunderbolt System Requirements.

Pro Tools 10.3.10 Read Me - Windows (PDF) (196 KB).

The Read Me file documents important compatibility information, known issues, error messages, etc.

Pro Tools 10.3.10 Read Me & Additional Notes

Click here for more info on Mountain Lion OS compatibility.

Click here for a full list of Qualified Apple computers with Pro Tools.

For Mac Pro computer support with Mountain Lion, a Nehalem (4,1) or later is required.

Mac OS X 10.9 and higher are NOT supported by Pro Tools 10.3.10.

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